Privacy Policy
How we collect, use, and protect your information
Last updated: June 2025
Introduction
Glintwell LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LedgerLink service and website (collectively, the “Service”).
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Account Information: Name, email address, password (encrypted)
- Billing Information: Payment details, billing address, Stripe customer ID
- Profile Information: User preferences, subscription plan details
- Communication Data: Messages, support requests, feedback
Document Data
When you use LedgerLink's PDF conversion service:
🔒 Privacy Protection: PDF Files Are Never Stored in Our Database
Your uploaded PDF files are processed in real-time and automatically deleted within 24 hours. We do not store your original PDF documents in our database to protect your privacy and sensitive information.
Usage Analytics
We automatically collect certain information about your use of our Service:
- Usage Data: Number of PDF conversions, file sizes, processing frequency
- Performance Metrics: Processing times, accuracy scores, error rates
- Technical Data: IP address, browser type, device information
- Session Data: Login times, feature usage, navigation patterns
How We Use Your Information
Service Provision
- Process PDF documents using state-of-the-art AI and machine learning models
- Generate Excel, CSV, and JSON exports based on your plan
- Provide usage analytics and performance dashboards
- Enforce plan limits (10 conversions for Basic, 500 for Pro, 5000 for Enterprise)
Account Management
- Authenticate users and maintain secure sessions
- Process subscription payments through Stripe
- Send account notifications and service updates
- Provide customer support and technical assistance
Service Improvement
- Analyze usage patterns to optimize LLM model performance
- Monitor system performance and processing accuracy
- Develop new features and improve existing functionality
- Ensure compliance with rate limits and fair usage policies
AI Processing and Machine Learning
LedgerLink uses advanced AI and machine learning models to process your PDF documents:
- Basic Plan: Standard AI models optimized for accuracy and speed
- Pro Plan: Enhanced AI models with improved processing capabilities
- Enterprise Plan: Premium AI models with highest accuracy and custom processing options
Important: Your document content is sent to trusted third-party AI service providers for processing. We have implemented the following safeguards:
- Documents are processed in real-time and not stored by AI providers
- We use business-grade APIs with enhanced privacy protections
- Enterprise customers can request on-premises processing options
- All API communications are encrypted in transit
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
Service Providers
- Stripe: Payment processing and subscription management
- Vercel: Hosting and infrastructure services
- AI Service Providers: PDF content processing (temporary, not stored)
- Cloud Infrastructure: Secure processing and hosting services
Legal Requirements
We may disclose information if required by law or in good faith belief that such action is necessary to:
- Comply with legal obligations or court orders
- Protect and defend our rights or property
- Prevent fraud or security issues
- Protect the safety of users or the public
Data Security
We implement comprehensive security measures to protect your information:
- Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Authentication: Secure password hashing using bcryptjs
- Session Management: JWT-based sessions with NextAuth.js
- Database Security: PostgreSQL with connection pooling and access controls
- File Processing: Temporary storage with automatic deletion after processing
- API Security: Rate limiting and request validation
Enterprise customers benefit from additional security measures including SOC 2 compliance and dedicated infrastructure options.
Data Retention
Important: We Never Store Your PDF Files or Extracted Data
For maximum privacy protection, your original PDF documents are never saved to our database. They are processed in memory only and automatically deleted within 24 hours. We also do not store any extracted data - all processing results are provided to you immediately and then deleted from our systems.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Export your data in a machine-readable format
- Objection: Object to certain processing activities
- Restriction: Request limitation of processing in certain circumstances
To exercise these rights, please contact us at info@glintwell.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
Significant changes will be communicated via email to registered users. Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us: