Security & Compliance

Infrastructure Security

Cloud Infrastructure

LedgerLink is hosted on Vercel's secure cloud platform with enterprise-grade infrastructure:

• Global Edge Network: Content delivered from secure edge locations worldwide
• DDoS Protection: Automatic protection against distributed denial-of-service attacks
• SSL/TLS Certificates: Automatic certificate management and renewal
• Network Isolation: Secure network boundaries and access controls
• Infrastructure Monitoring: 24/7 monitoring and automatic threat detection

Database Security

Our PostgreSQL databases are secured with multiple layers of protection:

• Encryption at Rest: AES-256 encryption for all stored data
• Connection Pooling: Secure connection management and rate limiting
• Access Controls: Role-based access with principle of least privilege
• Regular Backups: Automated encrypted backups with point-in-time recovery
• Network Security: Private network access with VPC isolation

Application Security

Authentication & Authorization

• Secure Authentication: NextAuth.js with bcryptjs password hashing
• Session Management: JWT-based sessions with automatic expiration
• Multi-Factor Authentication: Available for Enterprise customers
• Role-Based Access: Plan-based feature access controls
• Password Security: Strong password requirements and breach detection

API Security

• Rate Limiting: Tier-based API rate limits to prevent abuse
• Input Validation: Comprehensive validation and sanitization
• CORS Protection: Strict cross-origin resource sharing policies
• Request Filtering: Malicious request detection and blocking
• API Monitoring: Real-time monitoring and alerting

File Processing Security

• File Type Validation: Strict PDF format validation and verification
• Size Limitations: Plan-based file size restrictions
• Malware Scanning: Automated scanning for malicious content
• Sandboxed Processing: Isolated processing environment
• In-Memory Processing: PDF files processed in memory only - never persisted to database
• Temporary Storage: Secure temporary storage with automatic cleanup within 24 hours

Data Protection & Privacy

Data Encryption

• In Transit: TLS 1.3 encryption for all data transmission
• At Rest: AES-256 encryption for stored data
• Processing: Encrypted communication with AI service providers
• Backups: Encrypted backup storage with secure key management

Data Retention & Deletion

• PDF Files: NEVER stored in database - processed in memory only and automatically deleted within 24 hours
• Processing Results: Converted files provided to you immediately upon completion - no extracted data retained in our systems
• User Data: Deleted within 90 days of account termination
• Secure Deletion: Cryptographic erasure and secure overwriting
• Right to Deletion: User-initiated data deletion available

AI Processing Security

We use trusted AI service providers with enhanced security measures:

• Enterprise AI APIs: Business-grade APIs with zero data retention
• Cloud AI Services: Enterprise security with data residency controls
• Local Fallbacks: On-premises processing options for sensitive data
• Data Isolation: Customer data never mixed or shared
• Processing Logs: Secure audit trails without content storage

Compliance & Certifications

Enterprise Compliance

Privacy Regulations

• GDPR Compliance: Full compliance with EU data protection regulation
• CCPA Compliance: California Consumer Privacy Act compliance
• Data Processing Agreements: Available for enterprise customers
• Privacy by Design: Privacy considerations in all system design
• Regular Audits: Third-party security and privacy audits

Financial Data Security

• PCI DSS Alignment: Payment card industry security standards
• Financial Services Security: Enhanced protections for financial documents
• Audit Trail: Comprehensive logging for compliance reporting
• Data Residency: Geographic data storage controls

Incident Response & Monitoring

Security Monitoring

• 24/7 Monitoring: Continuous security monitoring and threat detection
• Automated Alerts: Real-time alerting for security events
• Log Analysis: Comprehensive security log analysis and correlation
• Threat Intelligence: Integration with global threat intelligence feeds
• Performance Monitoring: System performance and availability monitoring

Incident Response

• Response Team: Dedicated security incident response team
• Response Plan: Documented incident response procedures
• Communication: Transparent communication during security events
• Recovery Procedures: Tested backup and recovery processes
• Post-Incident Analysis: Thorough analysis and improvement measures

Business Continuity

• High Availability: 99.9% uptime SLA for Enterprise customers
• Disaster Recovery: Comprehensive disaster recovery planning
• Data Backup: Regular automated backups with geographic redundancy
• Failover Systems: Automatic failover for critical services
• Recovery Testing: Regular testing of recovery procedures

Vulnerability Management

Security Testing

• Penetration Testing: Regular third-party security assessments
• Vulnerability Scanning: Automated vulnerability detection and remediation
• Code Reviews: Security code reviews for all application changes
• Dependency Scanning: Automated scanning of third-party dependencies
• Security Testing: Comprehensive security testing in CI/CD pipeline

Security Updates

• Patch Management: Timely application of security patches
• Dependency Updates: Regular updates of software dependencies
• Security Notifications: Proactive communication of security updates
• Emergency Response: Rapid response to critical security vulnerabilities

Employee Security & Access Controls

Access Management

• Principle of Least Privilege: Minimum necessary access for all employees
• Regular Access Reviews: Quarterly review and audit of access permissions
• Multi-Factor Authentication: Required for all employee accounts
• Secure Development: Security-first development practices and training
• Background Checks: Security background checks for key personnel

Security Training

• Security Awareness: Regular security training for all employees
• Phishing Protection: Ongoing phishing awareness and testing
• Secure Coding: Security-focused development training
• Incident Response: Incident response training and drills

Third-Party Security

Vendor Security

We carefully evaluate and monitor the security of our key service providers:

• Vercel: SOC 2 compliant hosting with enterprise security features
• Stripe: PCI DSS Level 1 compliant payment processing
• AI Service Providers: Enterprise-grade APIs with enhanced privacy protections
• Cloud Infrastructure: ISO 27001, SOC 2, and GDPR compliant services
• Regular Audits: Ongoing security assessments of all vendors

Data Processing Agreements

• Business Associate Agreements: HIPAA-compliant agreements where applicable
• Data Processing Agreements: GDPR-compliant DPAs with all processors
• Security Requirements: Contractual security requirements for all vendors
• Audit Rights: Right to audit security practices of key vendors

Security Reporting & Contact

Responsible Disclosure

We welcome security researchers and the community to help us improve our security. If you discover a security vulnerability:

• Please report it to support@glintwell.com
• Provide detailed information about the vulnerability
• Allow us reasonable time to investigate and address the issue
• Avoid accessing or modifying user data
• Do not disclose the vulnerability publicly until we have addressed it

Security Documentation

Enterprise customers can request additional security documentation:

• Security questionnaires and assessments
• SOC 2 Type II reports
• Penetration testing results
• Compliance certifications
• Data processing agreements

Security Contact

For security questions, concerns, or to report vulnerabilities: